Publication Date:  January 2017

In November 2016 The Economist Intelligence Unit, on behalf of Temenos, surveyed 200 global banking executives to investigate the challenges retail banks face in the years to 2020 and how they are responding.

Respondents were drawn from across the world, with 60 banking executives from each key region—Asia-Pacific, Europe and North America—and 20 from the rest of the world. Just over half (101) work for commercial retail banks, while 20% work for private banks, 15% in savings, 12% in community banks and the remainder in credit unions.

This year a bigger share (65%) work for smaller banks with under US$10bn in assets. One in six (17.5%) work for banks with assets over US$250bn. Their responsibilities range from finance and general management to IT lead, with 4% of respondents working in risk roles.

In addition, in-depth interviews were conducted with 36 senior executives from banks of all sizes, start-ups, venture capitalists and mutual fund managers.

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